Do low flying aircraft in our suburbs bother you? Our representatives on the ACNN group, Orakei Local Board member, Troy Churton, and local resident Kevin Kevany work with Auckland Airport on noise issues on our behalf. The airport has a sophisticated system for tracking public complaints about aircraft noise, but it does require people to go online or log a phone call and wait for assistance. Arguably many complaints go unrecorded as many people don’t bother to go online at the time of the nuisance which is often in the early hours of the morning.
The airport are very clear that they do not have an email complaint function due to the fact that dealing with email complaints creates a lot of administrative time and effort reconciling public concerns that have been alleged to actual flights, and emails often prove worthless for their data and monitoring. That aside, we think all our residents need to know about Auckland Airport’s aircraft noise complaint tool:
Managing Aircraft Noise – Contact Us
Aircraft noise is an issue for airports all over the world and Auckland Airport partners with airlines, government agencies and the community to ensure how we manage aircraft noise reflects international best practice.
It is helpful if you can identify the flight that is causing the nuisance, you can search for flights on the following website:
Our ACNN representatives advocate strongly for Orakei to receive a temporary noise monitor. There are seven temporary noise monitors in the Auckland region and, from our analysis, only 2 of them are currently in areas known to have a lot of complaints. Although the Orakei Ward does generate quite a number of complaints, there is no monitor in our central area. The airport can move monitors to assess effects from different flight systems so monitor placement is not always about complaint measures.
Auckland Airport continues to resist Orakei Local Board member Troy Churton’s offer for a noise monitor to be mounted on his home or to investigate putting one on a home on the Orakei Road ridge where, we believe, clearer indicators of noise from aircraft across our ward would be possible.
Kevin and Troy are pursing information on the cost implications of more monitors and trying to hold Auckland Airport to account for their ongoing decline to review their monitor placement strategy.
We will continue to update our residents on developments in aircraft noise monitoring in our area.
